FAQ
Yes, 12 months from the date of delivery to the customer’s home, provided that the conditions are met as stated on the website where they were received.
Warranty for the proper functioning of the product arising directly from the manufacturing process and does not apply to unreasonable/unacceptable use.
Find the item you want to buy. Select the color and size that suits you – if available, add the item to your cart by clicking the “Add to cart” button. To proceed to checkout, go to your shopping cart by clicking on the cart in the top right corner of the screen, where you can see all the items you have added. To pay, click the “Proceed to Checkout” button. On the checkout screen, you must fill in your full details, including shipping address and choose a payment method. Clicking the “Continue to Payment” button will take you to a screen where you will fill in your credit card details.
Certainly, please contact us at 0522627478 or 0568053783.
Before placing an order, it is important and advisable to prepare: credit card details, email address for order confirmation and details of the home or office address for delivery of the products.
You do not need to register in advance to make a purchase on the site, but it is recommended to register on the site in order to save your order history and other details.
Upon completion of the purchase process and clicking on order confirmation, an order confirmation will be sent to the email address you provided during the order process.
Yes, we make deliveries nationwide using external carriers who specialize in furniture delivery.
According to the delivery terms specified on the product page and according to stock availability.
Our representative will contact you to coordinate the delivery date up to 2 business days before the delivery date specified in the order.
For orders where self-collection is required, an SMS notification will be sent regarding the collection dates and details approximately 2 business days before the delivery date specified in the order.
To change the type of delivery, you must contact us by email and receive a confirmation email in return. If you do not receive a confirmation, please call 0522627478 or 0568053783.
To change the shipping address, you must contact us by email or fax and make sure you receive a confirmation email in return. If you do not receive a confirmation, please call 0522627478 or 0568053783.
To cancel the order, you must contact us by phone at 0522627478 or 0568053783.
By contacting us on the contact us page on the website or by phone at 0522627478 or 0568053783.
Contact us on the contact us page on the website or by phone at 0522627478 or 0568053783.
Yes, according to the law, on condition that they have not been assembled in the customer’s home and are in their original packaging and for independent transportation to the company’s warehouses. https://www.consumers.org.il/
Yes, according to the law, on condition that they have not been assembled in the customer’s home and are in their original packaging and for independent transportation to the company’s warehouses. https://www.consumers.org.il/
Yes, 5% of the product’s value or 100 ₪, whichever is lower, and an additional payment for processing fees.
Yes, the website is secured using the SSL protocol – meaning that all communication between your browser and the website (the web server that stores the pages) is encrypted – so that the information transferred between the browser and the website cannot be deciphered. The website meets the most stringent security standards, so you can be sure that the purchase process is carried out in the most secure and confidential manner.
No, the details are not stored on our website.
Yes, you can make payments on the website.